We aim to respond to
all queries within two working days.

Need help? Reach out
to our team at info@nutracene.co.uk. We’re open from 9am to 1am GMT
and aim to respond within two working days.

Our monthly plans allow you to receive your chosen products automatically each month with no need to re-order, plus you’ll enjoy a 25% discount on your subscription items.

There’s no minimum commitment, and you can cancel anytime. However, we recommend staying with us for at least two months to experience the
full health benefits of our supplements.

We currently deliver across the UK.

Orders are dispatched Monday to Friday (excluding public holidays). UK standard delivery typically takes 1 working days to process and an additional 2–3 working days to arrive.

Our Returns Policy is part of our Terms and Conditions of
Sale and may be updated from time to time.

One-Time Purchases

If you’d like to return a product (excluding samples), please contact us at info@nutracene.co.uk within 30 days of your order, including your order number. We’ll cover the return postage and provide a shipping label. Once we’ve received the item, we’ll issue a refund.

Subscription Orders

For subscription items (excluding samples), contact us at info@nutracene.co.uk within
30 days of your order, including your order number. We’ll cover the return
postage and provide a shipping label. Once we receive the product, we’ll
issue a credit for your next purchase.

We recommend consulting your doctor before starting any new supplements if you’re on prescribed medication.

Some of our products contain adaptogens, which aren’t advised during pregnancy or breastfeeding. We recommend speaking with your doctor before taking any supplements.

We accept all major credit cards, including Visa, MasterCard, American Express, and debit cards.

Yes, PayPal is accepted on our UK website.

Need help? Reach out to our team at info@nutracene.co.uk. We’re open from 9am to 1am GMT and aim to respond within two working days.

We’d love to hear from you! Email us at info@nutracene.co.uk. Our team will get in touch if it’s a good fit.

Interested in stocking Nutracene? Email us at info@nutracene.co.uk, and we’ll be in touch if there’s an opportunity to collaborate. 

Try clearing your cache and cookies or switching to a different browser. If the issue persists, contact us at info@nutracene.co.uk for assistance.

Log into your account to update your shipping address, subscription details, or payment information. For further assistance, contact us at info@nutracene.co.uk.

Yes, all our packaging is recyclable. Simply rinse and recycle when you’ve finished using the product.

Our products are developed by world-class R&D teams specialising in various formats. For our ingestible supplements, we collaborate with experts innutrition and regulatory affairs to ensure each formula meets the highest standards.

Our Returns Policy is part of our Terms and Conditions of Sale and may change over time.

One-Time Purchases

Return requests for non-sample items can be made within 30 days of your order by contacting info@nutracene.co.uk with your order number. We’ll provide a pre-paid shipping label for the return. Refunds are processed once the items are received.

Subscription Orders

Returns for subscription items can also be made within 30 days by contacting info@nutracene.co.uk. We’ll provide a pre-paid label and issue a company credit upon receipt.

Refunds typically take up to five business days to appear in your account once processed. For credits, you’ll receive an email with your promo code and terms of use shortly after the return is completed.

We’re sorry to hear this! Please email us at info@nutracene.co.uk with:

• A photo of the faulty product
• A description of the issue
• The batch/lot number (found at the base of the jar/bottle)
• Your order number

We’ll resolve the issue as quickly as possible!