Refund policy

At Nutracene, we aim to ensure that you are fully satisfied with your purchase. If for any reason you are not, we’re here to help with a straightforward returns and refund process.

Return Period

You have 30 days from the date of receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • The item must be unopened, with seals intact, and in the original packaging.
  • It should be in the same condition as when you received it.
  • Proof of purchase (e.g., a receipt or order confirmation) is required.

How to Start a Return

To begin a return, please contact us at info@nutracene.co.uk.
Returns should be sent to the following address:
Unit A and B, Business Center, Faringdon Avenue, RM3 8EN, Romford.

Upon approval of your return request, we will provide you with a return shipping label and detailed instructions on how to send your package. Items returned without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at info@nutracene.co.uk so we can resolve the issue.

Non-Returnable Items

Certain products cannot be returned, including:

  • Opened or used food supplements.
  • Perishable items.
  • Custom or personalized orders.
  • Sale items and gift cards.

For any concerns about specific items, feel free to contact us.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be processed back to your original payment method within 10 business days. Please note, your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@nutracene.co.uk.

European Union 14-Day Cooling-Off Period

If you are an EU customer, you are entitled to cancel or return your order within 14 days of receipt for any reason. The item must meet the return eligibility criteria listed above.

Questions?

For further assistance, contact our customer service team at info@nutracene.co.uk.