Shipping policy

Shipping Policy

Last Updated: 1st of January, 2025

At Nutracene, we are committed to providing a seamless shopping experience, including fast, reliable, and free delivery for all orders across the UK. Please review our shipping policy to understand how we manage the delivery of your products.


1. Processing Time

  • Orders are processed and dispatched within 1-2 business days of being placed, excluding weekends and public holidays.
  • You will receive a confirmation email with tracking details once your order has been shipped.


2. Shipping Time

  • Orders are typically delivered within 3-4 working days after dispatch.
  • Delivery timelines may vary slightly due to unforeseen circumstances such as courier delays, public holidays, or adverse weather conditions.


3. Shipping Costs

  • All orders qualify for free shipping within the United Kingdom. No minimum purchase amount is required.


4. Delivery Partners

We partner with reliable UK-based courier services to ensure your order reaches you safely and on time.


5. Delivery Address

Please ensure that the delivery address provided during checkout is accurate and complete. Nutracene is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.


6. Undeliverable Packages

If a package is returned to us due to incorrect address details, failure to collect, or refusal of delivery, we will contact you to arrange redelivery. Additional shipping fees may apply if redelivery is required due to customer error.


7. Delayed or Missing Deliveries

  • If your order does not arrive within the estimated timeframe, please contact us at info@nutracene.co.uk.
  • While we aim to deliver within the stated timelines, we are not responsible for delays caused by circumstances beyond our control.


8. Damaged or Missing Items

  • If your order arrives damaged or with missing items, please notify us within 48 hours of delivery by emailing info@nutracene.co.uk with your order details and photos of the damaged package or product.
  • You may be required to send the damaged or defective product back to us at the returns address below. We will investigate and arrange for a replacement or refund, as appropriate.


9. International Shipping

Currently, we only ship within the United Kingdom. For international inquiries, please contact us at info@nutracene.co.uk.


10. Returns and Contact Address

Returns Address:
Nutracene Warehouse
Unit A and B,
Business Centre, Farringdon Avenue
Romford East London, RM3 8EN

Contact Address:
NOVOGEN LABS LTD
Oxford Science Park,
Oxford, England, OX4 4GP


11. Contact Us

If you have any questions about our shipping policy, please contact our customer support team:

  • Email: info@nutracene.co.uk

Thank you for choosing Nutracene!